Refund policy

The first time you pay for a plan, you have seven days to back out without giving any reason. We refund the full amount.

Mozambican electronic transactions law would let us refuse once the service starts immediately with your consent, and your plan starts the moment the payment lands. We give the seven days anyway.

They run from the day of payment, and using Forja during them does not cost you the right.

After that first time, the subscription renews month by month, and renewals are not refunded.

You can switch renewal off whenever you like, in settings, with no notice period and no penalty. You keep the plan until the end of the month you already paid for.

Switching renewal off on the day of the charge may not be in time. If that happens, write to us: a renewal you did not want and did not use is refunded.

• If we charged the same period twice.
• If we charged for a plan you did not ask for, or an amount other than the one advertised.
• If the payment went out and the plan did not change. In that case you can choose between a refund and having the plan corrected.
• If the service was unavailable through our fault for long enough that the paid period was of no use.

• Periods already passed and used.
• The free plan, which costs nothing.
• Months in which you did not use Forja.
• What you paid your personal trainer. That money never passes through us: the coaching is a contract between you and them, and it is settled with them.

Write to [EMAIL DE CONTACTO] from the account email, with the date of the payment and the reference. Within the seven days you do not have to justify anything.

We answer within five working days, and the money goes out within thirty days of the cancellation at the latest, which is what the law requires.

The refund goes back the way it came: to the M-Pesa or e-Mola wallet it left, or to the card that paid. We do not refund by another route or to someone else's account, to stop a refund being used to cash out money paid with a stolen card.

You can move up a plan whenever you like and the new limit applies at once. Moving down takes effect in the next period, and the remainder of the period already paid is not returned.

A new price applies only to later periods and is announced in advance. If you disagree, switch renewal off and stay active to the end of what you paid for.

Tell us why and we will review the request. Nothing on this page removes the rights consumer protection law gives you, nor your recourse to the consumer protection authorities or the courts.

[NOME LEGAL DA EMPRESA], [MORADA]. Email: [EMAIL DE CONTACTO].